CX Platforms
Close every feedback gap with complete, real-time customer data
Datashake delivers the most comprehensive review and social media data available, with enterprise-grade reliability that keeps your Customer Experience tools running smoothly.
Trusted by global companies
150
+
sources and counting
98.3
%
uptime SLA
5
+
years of historical data
What Customer Experience platforms build with Datashake
Early warning systems
Competitive intelligence modules
Customer journey mapping
Trend detection & market intelligence
Review & reputation dashboards
Voice of market
Real-time enrichment
Early warning systems
Competitive intelligence modules
Customer journey mapping
Trend detection & market intelligence
Review & reputation dashboards
Voice of market
Real-time enrichment
One integration for complete external coverage
Datashake delivers review and social data that enables the entire customer journey
Access 150+ review sites, social platforms, forums, and communities through a single API. Get everything in standard JSON format for zero maintenance so your team can focus on getting insights.
External signals in real-time
60-second collection captures emerging conversations before they escalate
5+ years of historical data
Baseline trends, seasonal patterns, long-term customer journey analysis
Same integration, different modes
Toggle between modes without rebuilding.
Strengthen your product. Differentiate from competitors
Improve retention and reduce churn
Give your customers the essential data they need to reduce churn. Surface at-risk signals from social and review conversations so their retention teams can act before churn happens.
Give your customers a more complete view
Enable your customers to unify social data with other data streams. Make every customer voice heard, measured, and acted upon.
Strengthen differentiation
Get access to data your competitors aren’t using to power insights. Enable external conversation analysis, competitive benchmarking, and trend detection that requires deep coverage.
Shorten time-to-value
Faster customer onboarding with quicker "aha" moments. Demonstrate value immediately by showing what their customers say externally with data they didn't have before.
Integrate external data directly into dashboards
Our API-first architecture integrates with your existing platform architecture. Enrich customer profiles, sentiment models, and analytics with fresh external signals.
Review Management Services
I’ve been using Datashake for over six years, and it’s been a big part of our business growth during that time. It has really helped improve our operations by providing consistent, reliable data that we can easily plug into our workflows.
Tech Lead
Review Management Services
Partnering with Datashake has been a great experience. Their customer success team is responsive, knowledgeable, and always quick to help. They’re open to evolving the product as our needs grow, and their framework makes scaling up or down extremely easy.
Senior Technical Partner Manager
Review Management Services
I’ve been using Datashake for over six years, and it’s been a big part of our business growth during that time. It has really helped improve our operations by providing consistent, reliable data that we can easily plug into our workflows.
Founder & Product Lead
How Datashake powers CX platforms
Clean, reliable data
99%+ deduplication accuracy. Full conversation threads with complete context. Standard JSON across all sources, zero post-processing. Data you can trust at scale.
Real-time + historical
<2 second archive queries (5+ years of data). 60-second real-time collection. Same API to toggle between modes. Webhook alerts push updates to your platform.
Built for products
RESTful APIs designed for product usage patterns. Boolean search with 15+ filters. Rate limits that scale with your customer base. Direct technical support throughout.
We make it easy to validate, implement, and scale
Step 01
POC with full access
Get complete API access to all 150+ sources. Test real queries with real data. Our team helps validate coverage, performance, and fit for your use cases.
Step 02
Define your solution
Work with our team to configure data scope, delivery methods, update frequency, and pricing structure that matches your product and business model.
Step 03
Seamless onboarding
Dedicated technical support guides your integration. API optimization, workflow setup, and go-live validation so that you can get production-ready performance.
Benchmark Trial
Put Datashake to the test for free
In a short benchmark trial, we’ll use your own search parameters to show how Datashake uncovers all the data points your current tools miss across social media, review sites, and niche sources.
Free, no-commitment benchmark test
Use your existing queries or filters
Compare results side-by-side
See how much more you could be capturing
FAQs
Your questions,
answered
How does Datashake integrate with existing CX platforms?
Our API-first architecture integrates seamlessly with your existing platform through RESTful endpoints delivering standard JSON responses. You can enrich customer profiles, sentiment models, and analytics dashboards with external signals while maintaining your current tech stack and workflow.
What's the difference between real-time and historical data access?
Real-time collection captures emerging conversations in 60 seconds, perfect for early warning systems and crisis detection. Historical access queries 5+ years of archived data in under 2 seconds for baseline trends, seasonal patterns, and long-term customer journey analysis. Toggle between modes through the same API without engineering work.
How comprehensive is the review and social coverage?
We collect from 150+ sources including major review sites, social platforms, forums, communities, and e-commerce platforms. This gives your customers visibility into every conversation happening about their brand across the web through one unified integration.
What does the POC process look like?
You get complete API access to all 150+ sources to test real queries with real data. Our team helps validate coverage, performance, and fit for your specific use cases with no commitment required before you decide to move forward.
How quickly can we implement Datashake?
Implementation timelines vary based on complexity, but our dedicated technical support guides your integration with API optimization, workflow setup, and go-live validation. Most teams move from POC to production within weeks with production-ready performance.
What format does the data come in?
Standard JSON format across all 150+ sources, which means zero post-processing or format inconsistencies. Parse once and it works everywhere – new sources automatically work with your existing integration as our coverage expands.
Can Datashake power competitive intelligence features?
Yes. Our deep coverage across 150+ sources enables competitive benchmarking, trend detection, and external conversation analysis that requires comprehensive data. This helps you differentiate from competitors who rely on limited data sources.